FAQ


Are your bags ergonomic for children?

Yes, our school bags for children feature ergonomic padded back panels, adjustable shoulder straps, and weight-distributing designs to reduce back strain. We follow ergonomic guidelines suitable for different age groups. Please specify the target age group and we will recommend the most appropriate styles.

Do you offer anti-theft backpacks?

Yes, we have a range of anti-theft backpacks featuring hidden zippers, lockable compartments, cut-proof straps, and RFID-blocking pockets. These are popular for students and urban commuters. Please let us know if you would like more details or a catalog for this category.

What sizes of school bags do you offer?

We offer a wide range of sizes from small kids bags to large-capacity adult backpacks. Each product listing includes detailed dimensions and capacity in liters. Please let us know your target user group (primary school, middle school, university) and we will recommend the best fit.

Are your school bags waterproof?

Many of our bag styles feature water-resistant coatings or fully waterproof materials. Please specify which style you are considering and we will confirm the waterproof rating and testing standards for that product.

What happens if my shipment is delayed?

If there is any delay, we will notify you proactively as soon as possible and provide a revised timeline. For orders placed through Trade Assurance, on-time shipment is protected by Alibaba. Please contact us anytime if you have concerns about your order status.

How do I track my shipment?

Once your order is shipped, we will send you the tracking number and carrier information. For sea freight, we will provide the booking confirmation and bill of lading. For express shipments, you can track in real time on the carrier website.

What if I receive defective products?

We stand behind our product quality. If you receive any defective items, please take photos or videos and contact us within 7 days of receiving the shipment. We will arrange replacement products or issue a credit for confirmed defects.

What is your production capacity?

Our factory has multiple production lines and can handle both small trial orders and large-scale bulk orders efficiently. Please share your expected order volume and we will confirm production scheduling.

Do you have a product catalog?

Yes, we have a digital product catalog. Please share your product interests such as school bags, travel bags, laptop bags, or custom OEM, and we will send you the relevant catalog pages immediately.

Can I visit your factory?

Yes, factory visits are warmly welcome. Please let us know your visit schedule in advance and we will arrange a professional factory tour and product showroom visit for you.

How long have you been in business?

We have been manufacturing and exporting bags and backpacks for over 20 years. Our factory is located in China and we have extensive OEM experience serving buyers from North America, Europe, Africa, and Southeast Asia.

Quels modes de paiement acceptez-vous?

Nous acceptons Trade Assurance (recommande pour la protection des acheteurs sur Alibaba), virement bancaire T/T avec 30% de depot avant production et 70% du solde avant expedition, Western Union et MoneyGram pour les petites commandes.

What is Trade Assurance and why should I use it?

Trade Assurance is Alibaba's official buyer protection program. It guarantees your payment is protected if the product quality or shipment does not match the order agreement. We recommend placing orders through Trade Assurance for full peace of mind.

What payment methods do you accept?

We accept Trade Assurance (recommended for buyer protection on Alibaba), T/T bank transfer with 30% deposit before production and 70% balance before shipment, Western Union and MoneyGram for smaller orders, and PayPal for sample payments.

Combien de temps prend la livraison par mer en Afrique de l'Ouest?

Le transit par mer vers les principaux ports d'Afrique de l'Ouest prend environ 25 a 35 jours selon la destination. La livraison express via DHL ou FedEx prend generalement 7 a 12 jours ouvrables.

Combien de temps prend la production?

Pour les styles standards en stock, nous pouvons organiser l'expedition sous 7 a 15 jours ouvrables. Pour les commandes OEM personnalisees, le delai de production est de 30 a 45 jours apres confirmation de l'echantillon et reception du depot.

Can you deliver to my door (DDP)?

Yes, we support DDP shipping to many countries, meaning we handle export customs, international freight, import customs, and local delivery to your address. Please share your country and address and we will quote the all-inclusive DDP price.

How long does sea freight take to West Africa?

Sea freight transit time to major West African ports is approximately 25 to 35 days depending on the destination. Express delivery via DHL or FedEx typically takes 7 to 12 business days. Please confirm your destination port for a more accurate estimate.

What shipping methods do you support?

We support sea freight (FCL and LCL), air freight, express couriers (DHL, FedEx, UPS), and railway freight. Please share your destination and estimated order volume and we will recommend the most cost-effective shipping option.

How long does production take?

For in-stock standard styles, we can arrange shipment within 7 to 15 business days. For custom OEM orders, production lead time is 30 to 45 days after sample confirmation and deposit received.

Vos produits ont-ils la certification CE?

Oui, nos produits possedent la certification CE. Nous avons egalement la verification SGS, la certification ISO 9001, la conformite BSCI et la norme GRS pour les materiaux recycles. Nous pouvons fournir les documents de certification complets sur demande.

What materials do you use for your school bags?

We primarily use high-quality polyester (600D, 1680D), nylon, canvas, and PU leather. We also offer eco-friendly RPET (recycled polyester certified under GRS). All materials meet international safety standards. Please let us know your material preference and we will recommend the best option for your market.

Can I arrange a third-party inspection before shipment?

Yes, you are welcome to arrange a third-party inspection at our factory before shipment. Popular agencies include SGS, Intertek, and Bureau Veritas. We can also provide a pre-shipment inspection video and photo report for your review.

How do you ensure product quality?

We have a strict quality control process including raw material inspection, in-line production checks, and pre-shipment final inspection. We also welcome third-party inspection (SGS, Intertek, Bureau Veritas) arranged by the buyer before shipment.

What quality certifications do you have?

We hold the following certifications: CE, SGS Verified Supplier, ISO 9001, ISO 45001, BSCI Social Compliance, GRS Recycled Materials Standard, FCC, RoHS, and AEO. Please let us know which certificate you need and we will send the documents immediately.

Do your products have CE certification?

Yes, our products carry CE certification. We also hold SGS verification, ISO 9001 quality management certification, and BSCI social compliance certification. We can provide the full certificate documents upon request.

Puis-je voir un echantillon avant de passer une commande en gros?

Oui, nous encourageons vivement l'echantillonnage avant la production en serie. Les frais d'echantillon sont remboursables lors de la commande en gros. Le delai pour les echantillons est generalement de 5 a 7 jours ouvrables.

Proposez-vous des services OEM ou de fabrication sur mesure?

Oui, nous avons plus de 20 ans d'experience en OEM et ODM. Nous proposons des logos personnalises (broderie, impression, transfert thermique), des couleurs personnalisees avec correspondance Pantone, des tailles personnalisees et des designs entierement sur mesure.

Do you support custom packaging?

Yes, we support custom packaging including branded hang tags, inner boxes, color boxes, and poly bags with your logo. Please share your packaging requirements and we will include a packaging quote.

Can I see a sample before placing a bulk order?

Yes, we strongly encourage sampling before bulk production. Sample fees apply but are refundable upon bulk order placement. Lead time for samples is typically 5 to 7 business days. Please confirm the style and customization details to get started.

What is the lead time for custom orders?

For custom OEM orders, the standard production lead time is 30 to 45 days after sample approval and order deposit received. Rush production may be available. Please share your required delivery date and we will check feasibility.

Can you make bags in my brand colors?

Yes, we support Pantone color matching for custom orders. Please provide your Pantone color code or a physical color swatch and our production team will match it as closely as possible.

Can you print or embroider my logo on the bags?

Yes, we support embroidery, screen printing, heat transfer printing, and woven labels. Please provide your logo file in AI, PDF, or PNG format and we will advise the best method for your chosen style.

Do you offer OEM or custom manufacturing services?

Yes, we have over 20 years of OEM and ODM experience. We support custom logo (embroidery, printing, heat transfer), custom colors with Pantone matching, custom sizes, and fully custom designs. Please share your design brief or artwork and we will prepare a free sample quote.

Avez-vous des articles en stock disponibles?

Oui, nous maintenons un stock pret pour nos styles standards populaires. Ces articles peuvent etre expedies dans un court delai. Veuillez nous indiquer quels styles vous interessent et nous verifierons la disponibilite immediatement.

Quelle est votre quantite minimale de commande?

Notre MOQ varie selon le type de produit. Pour les styles standards en stock, nous acceptons des commandes d'essai plus petites pour aider les nouveaux acheteurs a evaluer notre qualite. Pour les commandes OEM personnalisees, un MOQ plus eleve par design et couleur s'applique.

Can I mix different styles or colors in one order?

Yes, mixed orders are available for in-stock styles. You can combine different styles and colors to meet the order minimum. For custom orders, each design and color has its own minimum requirement.

Do you have ready stock available?

Yes, we maintain ready stock for our popular standard styles. These can be shipped within a short lead time. Please let us know which styles you are interested in and we will check stock availability immediately.

Can I order a small quantity for the first time?

Yes, we welcome first-time buyers to start with a smaller trial order. We can also arrange mixed-style orders to help you meet the minimum. Please share the styles you like and we will find the most flexible solution.

What is your minimum order quantity?

Our MOQ varies by product type. For in-stock standard styles, we accept smaller trial orders to help new buyers evaluate our quality. For custom OEM orders, a higher MOQ per design and color applies. Please tell us which style you are interested in and we will confirm the exact MOQ.

Combien coute la livraison dans mon pays?

Le cout de livraison depend de votre pays de destination, du poids et du volume de la commande, et du mode de transport choisi. Merci de nous indiquer votre pays et la quantite approximative pour que nous calculions le cout total et vous envoyions un devis complet.

Quel est le prix de vos sacs scolaires?

Notre prix unitaire EXW varie selon la quantite commandee et le style du produit. Plus la quantite est grande, meilleur est le prix unitaire. Merci de nous indiquer votre quantite cible et le style souhaite pour que nous vous envoyions un devis detaille immediatement.

Can you offer a discount?

We are happy to offer competitive pricing for serious buyers. Please share your target quantity and budget range and we will do our best to accommodate. We also have special deals for long-term partners.

What does EXW price mean? Are other trade terms available?

EXW (Ex Works) means the price does not include shipping or export fees. We also support FOB, CIF, and DDP trade terms. Please confirm your destination port or city and we will calculate the total landed cost for you.

Do you offer tiered pricing based on order quantity?

Yes, we offer quantity-based tiered pricing. The unit price decreases as order quantity increases. Please let us know your estimated quantity and we will provide a customized price list.

What is the price of your school bags?

Our EXW unit price varies by order quantity and product style. The more you order, the better the unit price. Please share your target quantity and preferred style so we can send you a detailed quotation right away.

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